Refunds and Returns Policy

Thank you for shopping at Time Machines Motorsports. We strive to provide high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or seek a refund for a purchase. Please review our Refunds and Returns Policy below:

1.Eligibility for Returns

We accept returns for most products within [number] days from the date of delivery. To be eligible for a return, the following conditions must be met:

  • The product must be in its original condition, unused, and in the same packaging.
  • The product must be accompanied by the original receipt or proof of purchase.
  • Customized or personalized products may not be eligible for return unless they are defective or damaged upon arrival.

2. Return Process

To initiate a return, please contact Greg Kuter at 716-407-0975 or office[at]timemachinesauto[dot]com within the specified return period. Greg will guide you through the return process, including providing you with a return authorization (RA) number if necessary. Please do not send any products back to us without obtaining an RA number.

3. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for returns that are lost or damaged during transit.

4. Refund Processing

Once your returned item is received and inspected, we will notify you of the status of your refund. If the return meets the eligibility criteria, we will initiate a refund to your original method of payment. Please note that it may take a few business days for the refund to be reflected in your account, depending on your payment provider.

5. Non-Returnable Items

Certain items are non-returnable, including:

  • Products that are damaged or not in their original condition, except in cases of manufacturing defects or shipping errors.
  • Products that have been customized or personalized according to your specifications.
  • Gift cards or downloadable software products.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement, arranging for repairs, or offering a refund or store credit as appropriate.

7. Customer Support

If you have any questions or need assistance with returns or refunds, Greg Kuter is here to help.

Please reach out to Greg at 716-407-0975 or office[at]timemachinesauto[dot]com with your inquiries.